Frequently asked Questions
What happens in the event of a weather emergency?
When there is inclement weather, Trusted Rides USA may cancel all rides (declare a “snow day”) to protect the safety of our riders and drivers. Trusted Rides USA will monitor school closings in your area to determine if there will be a Trusted Rides USA snow day. If we declare a snow day, our Client Service Coordinator will alert you via text, phone call or email. Trusted Rides snow day cancellations are not bound by the cancellation policy. We want to ensure all riders and drivers stay safe and avoid potentially dangerous driving conditions.
Please contact our experienced support team at (513) 903-6748 if you have any questions.